To make an appointment
- phone us on 020 8887 9272
- visit the surgery and speak with a receptionist
- use our appointment request form (Routine appointment requests only)
- use your NHS account (through the NHS website or NHS App) (Routine appointment requests only)
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 020 8887 9272
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
These are usually for patients who are immobile through ill health. These are usually elderly/housebound patients with chronic disabling conditions. Please call before 10:00am whenever possible as this helps to plan the day efficiently. The Duty Doctor will decide if a home visit is medically necessary.
You will not be visited solely on grounds of your convenience, but on the basis of medical need, as the doctor can see several patients in the surgery in the time it would take to come out to your home.